Privacy Policy

Palm Nest respects your privacy and is committed to protecting the personal information you share with us when you visit our website, make a booking, contact us, or complete a payment. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal information.

1. Who We Are

Palm Nest is a property booking website for short-stay accommodation located in Ghana. For this Privacy Policy, Palm Nest, we, us, or our refers to Palm Nest.

• Business Name: Palm Nest
• Website: https://palmnest.life
• Location: East Airport, Accra, Ghana
• Email: choosepalmnest@outlook.com
• Phone: +233 599 699 905 / +1 813 802 5665

2. Information We Collect

When you make a booking, complete a payment, or contact us, we may collect:

• Full name, email address, and phone number
• Booking details, including check-in and check-out dates
• Payment confirmation details
• Messages or requests you send to us
• Basic technical information such as device type, browser, IP address, and website usage data

3. Why We Collect Your Information

We use your personal information for legitimate booking and business purposes, including:

• Confirming and managing your booking
• Contacting you about your reservation
• Verifying guest identity where necessary
• Processing and confirming payments
• Providing customer support
• Preventing fraud, misuse, or unauthorised bookings
• Complying with legal, tax, security, or regulatory obligations

We do not sell your personal information.

4. KYC and Guest Verification

We may use your name, phone number, email address, and booking/payment details for basic Know Your Customer or guest verification. This helps us confirm genuine bookings, prevent fraud, protect the property, and support a safe experience for guests and the property owner.

5. Payments

Payments may be processed through secure third-party payment providers such as Paystack, Stripe, or other approved processors. Palm Nest does not store full card details on our servers. Payment information is handled by the payment provider according to its own privacy and security policies.

6. Sharing of Information

We do not sell, rent, or trade your personal information. We may share limited information with:

• Payment processors, to complete your transaction
• Property managers or authorised staff, to manage your booking
• Service providers who help operate the website or booking process
• Legal or regulatory authorities, where required by law

7. International Guests

Palm Nest accepts bookings from Ghana and other countries, including the United States, Europe, and other international locations. If you book from outside Ghana, your information may be processed in Ghana or by service providers in other countries.

For guests from the European Economic Area, United Kingdom, or similar privacy-regulated regions, we process information mainly to perform the booking contract, respond to requests, comply with legal obligations, and protect legitimate business interests.

8. How Long We Keep Your Information

We keep personal information only as long as necessary for bookings, customer service, accounting and tax records, fraud prevention, and legal or regulatory compliance. When no longer needed, we delete or securely anonymise it where possible.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information where legally possible
• Object to certain uses of your information
• Request that we limit how we use your information
• Withdraw consent where processing is based on consent

Ghana's Data Protection Act regulates personal data processing to protect individual privacy. To make a privacy request, contact us at choosepalmnest@outlook.com. We may need to verify your identity before responding.

10. Data Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no website, payment system, or internet transmission is completely secure. You are responsible for keeping your devices and login/payment details safe.

11. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience, understand website performance, and support basic functionality. You can disable cookies in your browser settings, but some parts of the website may not work properly.

12. Marketing

We do not use booking information for third-party marketing. If we send promotional messages directly from Palm Nest, you will be able to opt out at any time.

13. Children's Privacy

Our website and booking services are intended for adults. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided personal information, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new Last updated date. Continued use of the website after changes are posted means you accept the updated policy.

15. Contact Us

For questions about this Privacy Policy or how your personal information is handled, contact us:

• Palm Nest
• Email: choosepalmnest@outlook.com
• Phone: +233 599 699 905 / +1 813 802 5665
• Location: East Airport, Accra, Ghana