Terms of Service

Welcome to Palm Nest. These Terms of Service explain the rules for using our website and booking accommodation through https://palmnest.life. By using our website, making a booking, or completing a payment, you agree to these Terms.

1. About Palm Nest

Palm Nest is a booking website for a short-stay property located in Ghana. The website allows guests to check availability, make booking requests, complete payments, and contact us regarding accommodation.

2. Eligibility

To make a booking, you must be at least 18 years old and legally able to enter into a binding agreement. By making a booking, you confirm that the information you provide is accurate, complete, and belongs to you.

3. Bookings

A booking is only confirmed when:

• You provide the required booking details
• You complete the required payment
• You receive booking confirmation from Palm Nest

We reserve the right to decline, cancel, or request additional verification for any booking where we suspect fraud, incorrect information, payment issues, or violation of these Terms.

4. Guest Information

When making a booking, you may be required to provide your name, email address, phone number, booking details, and payment confirmation details. You agree that this information may be used for booking confirmation, guest communication, payment verification, and basic KYC or guest verification. You are responsible for making sure the information you provide is correct.

5. Payments

All payments must be made through the payment options available on the website or any approved payment method we provide. Prices may be shown in Ghana cedis, US dollars, or another supported currency depending on the payment setup.

International payments may be subject to bank charges, card issuer fees, exchange rate differences, or payment processor fees. Palm Nest is not responsible for fees charged by your bank, card issuer, or payment provider.

6. Check-In and Check-Out

Check-in and check-out times will be provided during booking confirmation or direct communication with Palm Nest. Guests are expected to respect the agreed times. Late check-out may attract additional charges unless approved in advance.

7. Guest Responsibilities

As a guest, you agree to:

• Use the property responsibly
• Respect the property, neighbours, staff, and surrounding environment
• Provide accurate booking and contact information
• Follow all house rules shared before or during your stay
• Avoid illegal, unsafe, or disruptive activity
• Pay for damage caused by you or your visitors
• Not exceed the agreed number of guests without approval

Palm Nest may cancel a stay or refuse access where a guest violates these Terms, house rules, or applicable law.

8. Property Rules

Additional property rules may be shared before check-in or during your stay. These may include rules on noise, parties, smoking, pets, visitors, parking, security, and use of property facilities. By completing a booking, you agree to follow all property rules.

9. Cancellations and Refunds

Cancellation and refund terms may vary by booking type, rate, season, and payment method. Unless a specific cancellation policy is stated during booking, refunds are handled at the discretion of Palm Nest and may depend on timing, whether the property can be rebooked, payment processor fees, and costs already incurred. Payment processing fees may be non-refundable.

10. Changes to Bookings

If you want to change your booking dates, number of guests, or other booking details, contact us as early as possible. Changes are subject to availability and may result in additional charges.

11. No-Show Policy

If you do not arrive on the scheduled check-in date and do not contact us, your booking may be treated as a no-show. No-show bookings may not qualify for a refund.

12. Damage, Loss, and Security

Guests are responsible for damage, loss, or excessive cleaning caused during their stay. We may request payment for repair, replacement, cleaning, or related costs. Palm Nest is not responsible for loss of personal belongings unless caused by proven negligence on our part.

13. Website Use

You agree not to misuse the website. You must not:

• Attempt to hack, disrupt, or damage the website
• Use the website for fraudulent bookings
• Provide false or misleading information
• Copy, scrape, or reproduce website content without permission
• Use the website in a way that violates applicable law

14. Availability and Website Accuracy

We try to keep website information accurate and up to date. Errors may occur, including pricing, availability, or description mistakes. We reserve the right to correct errors, update information, or cancel bookings affected by obvious mistakes.

15. Third-Party Services

Our website may use third-party services such as payment processors, hosting providers, analytics tools, or communication tools. We are not responsible for the actions, policies, or technical issues of third-party services outside our control.

16. Limitation of Liability

To the fullest extent allowed by law, Palm Nest will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website, your booking, or your stay. Our total liability for any claim related to a booking will not exceed the amount paid for that specific booking, unless the law requires otherwise.

17. Force Majeure

Palm Nest will not be responsible for failure or delay caused by events outside our reasonable control, including natural disasters, power outages, internet failures, government restrictions, strikes, civil unrest, pandemics, or other unforeseen events.

18. Privacy

Your use of the website and booking services is also governed by our Privacy Policy. Please read it to understand how we collect, use, and protect your personal information.

19. Governing Law

These Terms are governed by the laws of the Republic of Ghana. Any dispute relating to these Terms, the website, or a booking will be handled under the applicable laws and courts of Ghana, unless another process is agreed in writing.

Ghana's Electronic Transactions Act includes consumer protection provisions for electronic transactions, including requirements for suppliers to provide key information to consumers on electronic platforms.

20. Changes to These Terms

We may update these Terms from time to time. Any updated version will be posted on this page with a new Last updated date. Continued use of the website after changes are posted means you accept the updated Terms.

21. Contact Us

For questions about these Terms, bookings, payments, or cancellations, contact us:

• Palm Nest
• Website: https://palmnest.life
• Email: choosepalmnest@outlook.com
• Phone: +233 599 699 905 / +1 813 802 5665
• Location: East Airport, Accra, Ghana